EcoClean Environmental Limited
Terms and Conditions of Business
Company number: 09488072
Registered office: Unit 23, Bamfurlong Industrial Park, Staverton, Cheltenham, England, GL51 6SX
VAT registration number: 270 0422 48
Email: Molly@ecocleanenvironmental.co.uk
Effective from: 21 August 2026
1. Application
These Terms apply to services provided by EcoClean Environmental Limited (“EcoClean”), including specialist cleaning, deep cleaning, environmental cleaning, fire, smoke and soot remediation, clearance, waste services, contamination and biohazard cleaning, mould-related cleaning, sewage cleaning, sharps services, external cleaning, graffiti removal, DOFF cleaning and related services.
The Customer is the party instructing EcoClean. A contract is formed when a quotation is accepted, a booking is made, instructions to proceed are given or work is permitted to commence. These Terms apply to consumers and businesses, subject always to mandatory consumer-protection law.
EcoClean Environmental Limited is legally separate from other EcoClean companies. Work referred to another EcoClean company forms a separate contract.
2. Quotations
Written quotations are valid for 30 days unless stated otherwise. Quotations are prepared using the information, photographs, measurements, waste descriptions, contamination information, site conditions and access details available at the time.
Remote quotations may be revised following attendance where actual circumstances materially differ. Verbal estimates are indicative. Measurements and quantities are approximate unless verified.
Unless expressly fixed, final charges may be based on labour hours, technicians, area, quantity, weight, volume, visits, disposal costs, materials or other stated measures. Prices assume normal working conditions.
3. Pricing and VAT
The minimum job/call-out charge is £120. Prices are exclusive of VAT unless expressly stated otherwise. VAT is added at the prevailing applicable rate.
Parking, permits, tolls, congestion charges, mileage and agreed travel charges are additional unless included in the quotation.
EcoClean may pass on reasonable increases in disposal, supplier, tax or third-party costs which arise outside its control, particularly during longer-running work.
Recurring contract prices may be reviewed from time to time upon reasonable notice.
4. Changes to Scope
Where the actual condition, waste quantity, contamination level, access or required resources are materially greater than represented, EcoClean may revise the scope, price and programme.
Customer-requested variations may also affect price and timescale.
Additional work will be communicated where reasonably practical before proceeding. Unforeseen repairs, reinstatement, redecoration, replacement, structural work or making-good are excluded unless expressly agreed.
5. Access
Customers must provide safe, reasonable and lawful access, including appropriate access for vehicles, machinery and specialist equipment.
The Customer is responsible for parking permissions, gate codes, keys, loading arrangements, permits and access authorisations unless otherwise agreed.
Restricted access which necessitates extra labour or alternative equipment may result in additional charges.
The Customer must provide reasonable utilities, including water and electricity, where required.
6. Customer Information and Hazards
Customers must provide accurate and complete information concerning the property, waste, contamination, hazardous substances, previous treatments and site conditions.
Known hazards including asbestos, sharps, chemicals, unsafe electrics, infection risks, dangerous structures and aggressive animals must be disclosed beforehand.
EcoClean may reasonably rely upon asbestos registers, surveys, risk information and site documents supplied by the Customer or responsible site representative.
If information is inaccurate or incomplete, additional costs caused by that error may be charged.
7. Asbestos and Hazardous Materials
EcoClean may stop work immediately where suspected asbestos or another hazardous substance is discovered.
Unless specifically commissioned, EcoClean is not providing an asbestos survey or asbestos identification service.
Testing, specialist contractors, laboratory analysis, additional PPE, containment and subsequent reattendance may be charged separately.
Where specialist results change what can safely be undertaken, EcoClean may revise the scope, price and timescale before continuing.
8. Biohazard, Sewage and Contamination Work
Customers must disclose known bodily fluids, sharps, infection risks, clinical waste, hazardous substances and contamination hazards.
EcoClean may establish exclusion zones, warning signs, barriers, temporary isolation areas or re-entry restrictions. Customers and occupants must comply with those restrictions.
EcoClean may require premises or affected areas to remain vacant for a stated period.
EcoClean is not responsible for loss of use during a reasonable drying, treatment, isolation or re-entry period except where liability cannot legally be excluded.
Unexpected contamination may require specialist testing or amended control measures.
9. Mould, Damp and Underlying Causes
Cleaning mould, sewage, contamination or affected surfaces does not itself repair the underlying cause.
Unless expressly contracted, EcoClean is not responsible for correcting leaks, ventilation deficiencies, drainage defects, structural failures, damp sources or building defects.
Recurrence resulting from an unresolved cause is regarded as new chargeable work rather than a defect in the original service.
Odour elimination is not guaranteed where the source remains within structural or inaccessible materials.
10. Fire, Smoke and Soot Remediation
Fire remediation may include the cleaning, removal or treatment of soot, smoke residues, combustion by-products, odours and other fire-related contamination within the agreed scope.
Unless expressly included, EcoClean is not responsible for structural repairs, electrical works, reinstatement, redecoration, replacement of damaged materials or confirming the structural integrity or fire safety of the building.
The Customer must disclose known fire-related hazards and relevant information, including suspected asbestos, damaged electrics, unstable structures, hazardous combustion residues, chemical involvement and any restrictions imposed by insurers, fire investigators or other competent authorities.
EcoClean may pause or refuse work where further testing, specialist advice or additional control measures are reasonably required.
Smoke, soot, heat and fire can permanently alter, stain, etch, discolour, corrode or otherwise damage surfaces, finishes, fabrics, fixtures and building materials. Cleaning may also reveal pre-existing or fire-related damage that was previously obscured by residues.
Aesthetic results may vary between surfaces and areas because of the severity of the fire, heat exposure, smoke type, soot composition, porosity, age, previous coatings, underlying damage and the response of individual materials to cleaning.
EcoClean does not guarantee complete restoration, complete removal of staining or odour, a uniform finish, colour match, sheen, texture, or a return to the pre-loss or “as new” appearance.
Where appropriate, EcoClean may carry out test cleaning or trial areas to assess likely results. Any test area is indicative only and does not guarantee that the same aesthetic result can be achieved across the whole property or item.
Preservation of the substrate and avoidance of further damage may take priority over achieving a particular cosmetic finish.
Residual odours or staining may remain where contamination has penetrated porous, concealed or inaccessible materials.
Further treatment, sealing, removal, replacement or specialist third-party work may therefore be required and will be chargeable unless expressly included in the agreed scope.
11. Clearance and Disposal
The Customer must clearly identify anything which must not be removed before clearance begins. Items to be retained should be physically separated or clearly marked wherever practical.
The Customer warrants that it has legal authority to instruct EcoClean to remove and dispose of the relevant belongings, materials and waste.
EcoClean may refuse to remove property where ownership is disputed or unclear.
Once goods or waste have been lawfully removed and disposed of in accordance with instructions, EcoClean is not responsible for retrieving or replacing them.
Waste-transfer documentation and compliance records will be supplied where required by law or included in the contracted service. Such documents confirm only the work actually performed.
12. Waste Classification and Additional Charges
Prices are based upon the type and volume of waste described.
Unexpected hazardous, specialist or controlled waste, including sharps, chemicals, asbestos-containing materials or other special waste streams, may require repricing or specialist disposal.
Third-party disposal fees, transfer-station charges or waste charges not included in the original quotation may be passed on.
EcoClean may suspend work pending agreement where waste materially differs from that originally described.
13. External, Graffiti and DOFF Cleaning
External work may be postponed, suspended or stopped where weather conditions could affect safety, equipment, substrates or quality.
Graffiti, staining and surface cleaning results depend on the substrate, age of contamination, coating, porosity, previous treatment and underlying condition.
Complete removal or a perfectly uniform appearance cannot be guaranteed. Test patches may be undertaken where appropriate and are indicative only.
EcoClean may refuse a Customer-requested method if it could damage a surface, conflict with manufacturer guidance or be unsuitable for a historic or delicate substrate.
14. Listed, Historic and Delicate Surfaces
The Customer must disclose listed-building status, conservation restrictions, landlord requirements and any other relevant site restrictions.
Unless expressly agreed, obtaining planning, listed-building, conservation or other statutory consent is the Customer’s responsibility.
For historic, delicate or unusual surfaces, preservation and avoidance of damage may take priority over complete removal or a uniform “like new” finish.
Differences in colour, sheen, texture or appearance may remain because of age, wear, fading, previous coatings or substrate variations.
EcoClean may use a safer or more appropriate alternative method where reasonably necessary.
15. Discovery of Hidden Problems
Clearance, deep cleaning and contamination work may reveal previously hidden damage, damp, mould, pest activity, structural issues or other defects.
EcoClean is not responsible for pre-existing defects merely because they become visible during its work.
Newly discovered issues requiring additional services may be separately quoted.
16. Safety
EcoClean may stop, postpone or refuse work where continuing is unsafe, unlawful or likely to cause unreasonable damage.
Safety instructions must be followed by Customers, occupants, employees, residents and contractors.
Customers must not interfere with warning signage, barriers or exclusion areas.
EcoClean may refuse to return where previous safety instructions have been ignored or conditions remain unsafe.
17. Equipment
EcoClean equipment, traps, monitors, drying equipment and machinery left on site remain EcoClean property. They must not be moved, switched off, removed or tampered with.
Reasonable loss, repair or replacement costs may be charged where equipment is damaged or lost while under the Customer’s control.
Customers must provide reasonable access for recovery.
Where collection is prevented or delayed by the Customer, reasonable additional attendance, hire or loss-of-use costs may be charged.
Hire or loan charges may continue until equipment can reasonably be recovered where the Customer causes the delay.
18. Storage and Customer Property
Reasonable storage charges may apply to Customer-owned items remaining in EcoClean’s possession after an agreed collection date.
After reasonable notice, uncollected property may be moved to third-party storage or disposed of where legally permitted.
EcoClean may retain property connected with unpaid charges where a lawful lien or other right of retention applies.
19. Cancellation
Business Customers cancelling less than 24 elapsed hours before attendance may be charged 100% of the booked price.
Failed access may likewise be charged in full where EcoClean has committed resources and attended.
Job-specific ordered materials and unavoidable committed costs may remain chargeable.
For consumers, cancellation charges will be limited to amounts which are lawful, fair and proportionate. Any mandatory statutory cooling-off rights take priority.
20. Consumer Cancellation Rights
Where a qualifying distance or off-premises consumer contract has a statutory 14-day cancellation period, that right will apply.
Where the consumer expressly asks EcoClean to begin within that period, EcoClean may require written confirmation.
If cancellation occurs after performance begins, EcoClean may charge a proportionate amount for work supplied.
Where work is fully performed following the necessary express request and acknowledgement, cancellation rights may end where permitted by law.
21. Waiting Time and Aborted Visits
A 15-minute grace period applies to Customer-caused waiting. Thereafter, waiting time may be charged at £50 per hour per technician.
If EcoClean must leave because access, instructions or approvals are unavailable, the booked attendance may remain chargeable.
22. Subcontractors and Third Parties
EcoClean Environmental Limited may use suitably competent subcontractors where reasonably required. EcoClean remains responsible for its contractual obligations to the extent required by law.
EcoClean may coordinate with other contractors but does not accept responsibility for supervising them unless expressly agreed.
EcoClean is not responsible for delays, contamination or reduced results caused by another contractor’s activities.
Third-party recommendations are made in good faith only.
23. Customer-Supplied Products and Information
EcoClean may refuse Customer-supplied chemicals, products or equipment which it considers unsafe, unsuitable, expired, unlabelled or incompatible.
Safety Data Sheets or manufacturer guidance may be required before use.
EcoClean is not responsible for defects or poor results caused by Customer-supplied materials unless EcoClean itself was negligent in agreeing to use them.
24. Payment
Invoices are payable within 30 days unless otherwise expressly agreed. Payment is received upon cleared funds.
Incorrect purchase order numbers, billing details, procurement processes or portal problems do not automatically extend payment terms.
Correcting or reissuing an invoice does not restart the payment period unless expressly agreed.
Where work is phased, EcoClean may issue interim invoices for completed stages, materials and costs incurred.
Agreed staged payments become payable when the relevant stage is completed.
Partial payment does not constitute settlement unless accepted in writing.
25. Business Debt Recovery
EcoClean may charge statutory interest and applicable recovery compensation on late commercial debts.
Reasonable qualifying debt collection, legal and recovery costs may also be claimed where allowed.
EcoClean may suspend ongoing or future work while accounts remain overdue.
EcoClean may withdraw credit terms or require payment in advance where there is repeated late payment or legitimate credit concern.
26. Procurement and Customer Terms
Business Customers are responsible for their internal approval, procurement and purchase-order procedures.
Failure to obtain a Customer purchase order does not remove liability where EcoClean was otherwise authorised to work.
Customer-issued framework terms, purchase-order conditions, supplier portals and other Customer documents do not override these Terms unless the specific conflicting provision has been expressly accepted in writing by an authorised EcoClean representative.
EcoClean’s Terms otherwise take priority.
27. Reports and Documentation
Reports, photographs, quotations, specifications, scopes, method documentation and other materials produced by EcoClean remain its intellectual property.
Customers may use them for the intended purpose. Documents must not be altered, selectively reproduced or presented misleadingly.
EcoClean may refuse to sign or issue a certificate or confirmation that is inaccurate, unsupported or beyond its competence.
Reports only cover observations and work within the agreed scope.
Additional copies, reissues, detailed evidence bundles or administrative return visits may be charged.
28. Legal Proceedings and Expert Evidence
EcoClean is not obliged to act as an expert witness or provide formal expert opinion unless separately agreed.
Time spent preparing extensive evidence, statements or document bundles outside the original service may be charged.
Court, tribunal, insurer-meeting or hearing attendance may be charged at EcoClean’s applicable professional rate plus reasonable travel and expenses.
29. Photography and Records
EcoClean may record site condition, work, hazards and results using photographs, technician notes and electronic job records.
Records may be relied upon for reports, compliance, evidence, quality control and disputes.
Anonymised photographs and non-identifying descriptions may be used in portfolios, case studies or marketing where lawful.
Identifiable marketing use will require any permission required by law.
30. Data Protection
Customer information may be used for bookings, invoicing, service records, reporting, legal obligations, compliance, insurance and legitimate administration.
Relevant information may be shared with authorised landlords, managing agents, insurers, contractors, occupiers, regulators or another EcoClean company where reasonably necessary and lawful.
Cross-company marketing will only occur where the necessary consent or other lawful basis exists.
Customers may opt out of marketing without stopping essential service communications.
Third-party systems may be used for invoicing, job management, payments, communications and secure record storage.
Records may be retained for reasonable legal, tax, insurance and compliance periods before secure destruction.
31. Complaints and Remedial Work
Customers should inspect completed work where reasonably possible. Obvious concerns should be raised immediately and other complaints preferably within 48 elapsed hours.
The 48-hour period does not remove mandatory statutory rights.
EcoClean must receive a reasonable opportunity to inspect an alleged defect and, where appropriate, put genuine workmanship issues right.
Remedial attendance genuinely required because of EcoClean workmanship will not be charged.
Work caused by new contamination, third parties, unresolved underlying defects or activity outside the original scope remains chargeable.
32. Liability
EcoClean will perform its contractual services with the standard of care required by law.
EcoClean is not responsible for indirect or consequential business losses, loss of profit, revenue, business opportunity or similar losses where exclusion is lawful.
For business Customers, and subject to applicable law, aggregate liability arising from a particular job shall not exceed the fees paid or payable for that job.
EcoClean is not responsible for consequences caused by Customer failure to follow advice, restrictions, preparation or aftercare.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or another liability which cannot legally be limited.
33. Delays and Force Majeure
Arrival and completion times are approximate unless expressly guaranteed.
EcoClean is not responsible for reasonable delay caused by severe weather, staff illness, vehicle or equipment failure, supplier issues, access restrictions, third parties or events outside its reasonable control.
Where work depends on Customer approval, third-party laboratory results, access or another contractor, completion dates may be extended.
34. Recurring Services
Recurring prices may be reviewed from time to time upon reasonable notice.
Either party may terminate a recurring agreement by giving 30 days’ written notice, unless otherwise expressly agreed.
Customer-caused missed visits may remain chargeable and do not automatically extend the contract period.
EcoClean may terminate immediately for serious breach.
35. Customer Conduct and Termination
EcoClean may stop work and leave site where technicians face abusive, threatening, discriminatory, harassing or dangerous conduct.
EcoClean may terminate for serious breach, non-payment, repeated access failure, unlawful instructions or refusal to comply with essential safety requirements.
The Customer remains liable for work completed and unavoidable committed costs before termination.
36. Authority and Fraud Prevention
Anyone instructing EcoClean confirms they have authority to do so and, where relevant, legal authority over the property or items concerned.
EcoClean may conduct reasonable identity, authority, credit or fraud checks for unusual or higher-risk transactions.
Suspicious instructions, refunds or bank-detail changes may be paused pending verification.
Customers should independently verify changes to payment details.
Where EcoClean reasonably suspects illegal activity, stolen property, unlawful disposal or other criminal conduct, it may refuse the job and disclose information where required by law.
37. Communications
EcoClean may send quotations, reports, invoices, appointment reminders and contractual communications electronically.
Instructions from established email addresses, phone numbers or authorised site contacts may ordinarily be treated as authorised.
If conflicting instructions are received, EcoClean may suspend work pending written clarification.
Telephone calls and written communications may be recorded or retained where lawful for quality, training, evidence and dispute resolution.
Electronic signatures and digital approvals may be relied upon as evidence of agreement.
38. Notices
Formal notices may be served by post or email.
Email notices are deemed received on the next Working Day provided no delivery failure is received.
“Working Day” means Monday to Friday excluding bank and public holidays in England and Wales.
A deadline falling on a non-Working Day moves to the next Working Day unless stated in elapsed hours.
A period stated as 24 or 48 hours means actual elapsed hours.
39. Intellectual Property
EcoClean retains copyright and intellectual property rights in reports, specifications, photographs, quotations and other original documentation.
Detailed specifications produced following chargeable assessments may not be used to procure materially identical work from competitors without EcoClean’s permission.
General comments given during quotations or inspections do not constitute a formal specialist survey or expert opinion unless specifically commissioned.
40. General
EcoClean may update these Terms for future bookings. Administrative details may be changed independently from substantive contract terms.
Failure to enforce a right does not waive it. If one provision is invalid, the remainder continues.
Headings do not affect interpretation. “Including” and similar words do not restrict the general meaning of a clause.
No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed.
EcoClean may assign the contract to an associated company or in connection with a legitimate sale or reorganisation.
Customers may not transfer obligations without written consent.
41. Consumer Rights
Nothing in these Terms removes or restricts mandatory consumer rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
Where mandatory consumer law conflicts with these Terms, the mandatory consumer right takes priority.
42. Governing Law
These Terms are governed by the laws of England and Wales.
Subject to mandatory consumer jurisdiction rights, the courts of England and Wales have jurisdiction.
43. Contact and Complaints
Complaints and formal correspondence should be sent to:
EcoClean Environmental Limited
Unit 23, Bamfurlong Industrial Park
Staverton
Cheltenham
GL51 6SX
Alternatively, please email Molly@ecocleanenvironmental.co.uk.
